Här är ett bra exempel på hur NSR fungerar. Rak, transparent och snabb kommunikation när problem uppstår. Och en direkt åtgärd. NSR återgår till metalldrev för både krondrev och piniondrev tillsvidare.
Direkt från Salvatore - ett öppet brev som förklarar en hel del kring vad som hänt.
"Dear Clients
First of all, please accept my excuse for delay
in reply, but it is not so simply.
German language is impossible for me… English
is a little bit better… Only Italian is OK J
Believe me, I had 3 nights without sleep, only
having in my mind “gear/pinion” problem.
Big problem for my clients, so big problem for
me.
Please give me possibility to explain that it
is only MY fault! 100% my fault!
My first and top important decision was to stop
immediately assembly line and come back to metal gear and pinion.
We started 6 dec to disassemble ALL Anglewinder
cars into factory and we are installing metal pinion and gear to eliminate ALL
problems.
Second important decision is to ship (for free
of course) metal gear + pinion + motor screw to ALL distributors, to give to
their shop/clients, to give to end users.
Please give only right time, just few days, and
all clients will receive new metal set gear + pinion.
Of course our distributors and shops will
include into showcase a set of metal gear + pinion, so when you will buy for
example a corvette with plastic set, you will find also into vetrine a new set
of metal gear and pinion.
I never want that my client have to spend money
to replace something!!! Never!!
But now PLEASE, give me small possibility to explain
again and better WHO is NSR
I LOVE slot cars, I try every day to make my
best; here we aren’t big industry, we are only 14 guys.
NSR philosophy is simple: NSR produces
competition slot cars, they race on tracks, they win around the World, and they
are not to be put on display!
NSR makes slot cars only to WIN competition!
Not to play!
NSR cars are the fastest slot cars in the World
“straight out of the box”, with and
without magnet.
THIS is MY mission, MY philosophy, and we all
together here try everyday to improve performances of our cars.
Our competitors are not Racer, Fly, Slot.it or
other Brands…
Our competitor are Tracks, Lap Timer, Race
result!
NSR think only about performances!
Our costs are very high and there is an
explanation for that: we produce ourself here in Italy, here in our factory;
all NSR employers have regular working-contract, insurance, and we pay tax and
royalty to all Companies and Sponsors that give us licence since we fully
respect the law.
To assure you I like to remark that I WANT to
continue my dream making slotcars for all the rest of my life J
OK, I thank you, now I have to explain to all
clients other things:
Plastic gear/pinion is better than metal, this
is not crazy, this is real; this is not new information, this is old, very old;
people racing eurosport or fastest slotracing cars on wooden tracks use since
20years only plastic gears and their car run over 100kmh!! This is real, this
is not fantasy!
For this reason, as I think only about TOP
performance of NSR cars, I made big money investment in new molds to produce
plastic gears and pinion.
NOT TO SAVE MONEY COSTS, BUT TO IMPROVE
PERFORMANCE ONLY!!!!
This must be clear in your mind!
I’m not a bandit, I want only BEST PERFORMANCE
of NSR cars!
Unfortunally, my fault is to start too much
fast into this operation, I “runned” too much, I changed from metal to plastic
too fast, in shortest time, without be sure 100%.
So, we started to sell some cars with plastic
gears and pinions, and I discovered after 2 months that more gears were
defective, due to temperature problem during injection L
I immediately replaced gears, sent new gears…
but the problem was the same…
We made modifications on gear molds, now we
have 6 spokes instead of previous 3: this because previous gears were not
perfect round… now plastic gears are perfect….
But later I discovered that also we had a
problem on red aw pinions, as it is not always perfect; there are some
defective pinions, still some defective gears, so there are some defective cars….
SORRY!!
This is only MY fault!! 100% my personal
responsibility!
We raced in Belgium with plastic gear 24hours
without problem!
But I have to be honest, I have to think that
not all people are able to work on the car to have best setup.
My mission is always and it will be always to
make best cars, easy to drive and easy to use, without change parts, without
work to have best performance.
My fault was to be “too much fast” in replace
metal with plastic gears.
For this reason now :
1. we come back immediately to metal gear and
pinion
2. I develop plastic gear and pinion for best
result (new gears 6 spokes are perfect now, but I have to concentrate
work on pinion first)
3. I will test everything on our track for long
time, very long time J
4. when I will be sure 100% of quality, I will
send for free 1 complete car equipped by plastic gear/pinion + spare plastic
gears/pinions to “Slot Clubs” interested in test test test and send me detailed
report.
YOU will be my personal tester!
This only because I’m sure 100% that plastic is
better J
Of course we will continue to install metal
gears and pinions on NSR cars from Factory.
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